Privacy Policy
Effective Date: July 1, 2025
Last Updated: July 1, 2025
BMB Septic (“BMB,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at www.bmbseptic.com, contact us, or use our septic pumping, inspection, or repair services (collectively, the “Services”).
When you use our Services, you’re trusting us with your information. We understand this is a big responsibility and work hard to safeguard your data and put you in control.
1. Our Commitment to Privacy
Your privacy matters to us. We are dedicated to transparency, accountability, and compliance with California privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and the California Online Privacy Protection Act (CalOPPA).
We will never sell, rent, or trade your personal data. The information we collect is used solely to deliver and improve our Services, communicate with you, and comply with legal and safety requirements.
2. What Information We Collect
We collect both personal and non-personal information to provide reliable, efficient, and compliant septic services. This may include:
• Personal Identifiers: Your name, address, service address, phone number, and email.
• Service Information: Job details, site data, photos, and inspection notes submitted by you or collected during service.
• Payment Information: Billing address, transaction details, and payment method data (processed securely through PCI-compliant third-party processors).
• Communications: Phone calls, emails, texts (SMS), and messages exchanged with our team.
• Device and Technical Data: IP address, browser type, operating system, and pages you visit on our site.
• Cookies and Analytics Data: Non-identifiable information collected automatically to understand website usage and performance.
We do not intentionally collect sensitive financial, medical, or biometric information.
3. How We Collect Information
We collect information through the following lawful methods:
• Website Forms: When you submit requests for quotes, service appointments, or contact inquiries.
• Phone, Email, or SMS: When you communicate directly with our staff.
• Support Chats or Messaging: If applicable, to provide customer service.
• Cookies and Tracking Tools: Used to enhance website functionality and analytics.
• Third-Party Integrations: Payment gateways, scheduling, or dispatching software used to process your requests securely.
You may disable cookies through your browser settings, although some features of our website may not function properly without them.
4. Why We Collect Information
We collect and use your information for the following legitimate business purposes:
• Service Delivery: To schedule, perform, and manage septic pumping, repair, and inspection services.
• Transaction Processing: To generate invoices, process payments, and send receipts.
• Customer Communication: To confirm appointments, provide updates, and follow up on service quality.
• Customer Support: To respond to inquiries, troubleshoot issues, and maintain satisfaction.
• Safety and Compliance: To meet legal, regulatory, and environmental obligations.
• Website Performance and Improvement: To analyze trends, optimize our site, and improve user experience.
We do not use your data for automated decision-making or profiling.
5. How We Protect Your Data
BMB Septic employs industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure, including:
• Encrypted Data Transmission (HTTPS/TLS) across our website.
• Secure Payment Systems utilizing PCI-compliant third-party processors.
• Restricted Access: Only authorized employees can view personal information.
• Confidentiality Agreements: All staff and vendors must adhere to strict data-protection standards.
• Regular Security Audits: Systems are monitored for potential threats.
• Data Retention Controls: Information is retained only as long as necessary for legitimate business or legal purposes.
Although no online system is entirely secure, we take reasonable and ongoing measures to minimize risks.
6. Who We Share Information With
We share information only with trusted service providers who support our business operations and agree to maintain the confidentiality and security of your information. These include:
• Payment Processors: For billing and payment authorization.
• Scheduling and Dispatch Partners: To coordinate service visits.
• Analytics Providers: To monitor and improve website performance.
• Regulatory or Legal Entities: When required by law or to protect our rights, safety, or property.
We do not sell, rent, or trade your personal information for marketing purposes.
Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.
7. Customer Rights
As a California resident, you have the following rights under the CCPA/CPRA:
• Right to Know: What personal information we collect, use, or disclose.
• Right to Access: Request a copy of your personal data.
• Right to Correct: Update or fix inaccurate information.
• Right to Delete: Request deletion of your personal information, subject to legal exceptions.
• Right to Opt-Out: Of any sale or sharing of your data (BMB Septic does not sell data).
• Right to Non-Discrimination: You will not be treated differently for exercising your privacy rights.
To exercise your rights, please contact us:
privacy@bmbseptic.com | (619) 689-1836
We will verify your identity before completing any request to ensure your data is protected.
8. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
• Service records may be kept for warranty and compliance purposes.
• Payment and tax information may be retained for up to seven years under accounting laws.
After this period, we securely delete or anonymize your data.
9. Cookies and Tracking Technologies
Our website uses cookies and analytics tools to:
• Remember your preferences;
• Analyze website traffic and usage patterns;
• Improve overall site experience.
You can control cookie settings through your browser or opt out of non-essential tracking. We do not use cookies to sell or share personal data.
10. SMS Consent and Communication
When you provide your phone number and opt in, you agree to receive service-related SMS communications such as:
• Appointment confirmations, reminders, or updates;
• Job status notifications and follow-ups.
Standard message and data rates may apply. Message frequency varies by service type.
You can opt out at any time by replying “STOP.” For help, reply “HELP” or contact us directly at privacy@bmbseptic.com.
11. Children’s Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13 years of age. If you believe we may have received such information, please contact us immediately so we can delete it.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” above shows when it was last revised. Material updates will be communicated through our website or direct notice to customers as required by law.
13. Contact Us
BMB Septic
privacy@bmbseptic.com | (619) 689-1836
www.bmbseptic.com