Last Revised: [DATE]

Introduction

These Terms of Service (“Terms”) govern your use of the services provided by BMB Septic (“we,” “us,” “our,” “BMB Septic”) and any related website, mobile application, or customer portal (collectively, the “Platform”). By requesting, hiring, or using our services, or by accessing the Platform, you (“you,” “your,” “Customer”) agree to be bound by these Terms.

If you do not agree with these Terms, do not engage our services or use the Platform.

1. Services

We provide septic system services, including pumping, inspection, repair, installation, and maintenance. Details, costs, and terms are outlined in a Service Agreement or Work Order.

2. Customer Obligations

You must provide safe site access, obtain required permits, and disclose hazards or utilities.

3. Fees & Payment

Payments are due upon completion unless otherwise agreed. Late payments may incur 1.5% monthly interest. Taxes apply.

4. Warranties & Disclaimer

Services are provided professionally. No implied warranties except as required by California law.

5. Liability, Indemnification & Remedies

Liability limited to service fees paid. No consequential damages. Customer indemnifies BMB Septic for negligence or breach.

6. Termination & Cancellation

Either party may terminate for cause. Customer cancellations may incur reasonable fees.

7. Intellectual Property & Platform Use

All intellectual property belongs to BMB Septic. Unauthorized access or use is prohibited.

8. Privacy & Data Use

We collect and use personal information in accordance with our Privacy Policy for service delivery and support.

9. Dispute Resolution & Governing Law

These Terms are governed by California law. Disputes may be resolved through arbitration or California courts.

10. Miscellaneous

Force majeure applies. No assignment without consent. Severability and waiver provisions apply. These Terms form the entire agreement.

11. SMS Communications Terms & Conditions

11.1 SMS Consent & Privacy
By providing your phone number and opting in to receive SMS text messages from BMB Septic, you consent to receive service-related and informational text communications. Phone numbers obtained through the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

11.2 Types of SMS Communications
If you have consented to receive SMS messages, you may receive messages related to:
• Appointment or meeting reminders
• Service confirmations and follow-ups
• Job status updates or scheduling changes
• General customer service communications

11.3 Message Frequency
Message frequency may vary depending on the nature of your service or communication needs.

11.4 Potential Fees for SMS Messaging
Standard message and data rates may apply based on your mobile carrier’s pricing plan. BMB Septic is not responsible for any charges incurred.

11.5 Opt-In Method
You may opt in to receive SMS messages from BMB Septic by submitting an online form at https://bmbseptic.com or by providing verbal/written consent.

11.6 Opt-Out Method
You may opt out at any time by replying ‘STOP’ to any SMS message you receive or by contacting us directly via our Contact Page. Once opted out, you will no longer receive SMS communications but may still receive essential service updates.

11.7 Help & Support
If you experience issues with SMS messages, reply ‘HELP’ to any message or contact us via https://bmbseptic.com/contact.

11.8 Standard Messaging Disclosures
• Message and data rates may apply.
• You can opt out at any time by texting ‘STOP.’
• For assistance, text ‘HELP’ or visit our website.
• Message frequency may vary.
• By opting in, you agree to our Privacy Policy and these Terms of Service.